What others are saying about the team
Our patients are out biggest supporters and they depend on us to provide top quality dental care. We do our best to meet and exceed their high standards. Here's what our patients have to say about our efforts.
"I came to you for help and you immediately took such good care of me. I thank you with all my heart, it's been the best year of my life. Thank you for making me smile again"
"Yesterday was my third anniversary of having good breath. I will be forever grateful to you for your knowledge and for making my wish come true"
"Over the past seven years, it was a comfort to know that my dental care was always attentively addressed and treated by an exceptional physician and knowledgeable and caring team. My career path has taken a chance and I have relocated. My many thanks to all of you for accommodating me; sometimes on short notice. I will miss the warm welcome during each visit, timeliness, efficiency and expertise of addressing my concerns and cleanliness of the office. Thank you for your attentive care"
Thank you for your continued participation with United Concordia Dental Plans of California, Inc. (UCDPCA). Knox-Keene licensed plans, like UCDPCA, are heavily regulated by the California Department of Managed Health Care. In this environment, plan members not only have the right to submit a grievance to UCDPCA against a dental office via telephone, internet or in writing upon dissatisfaction, for any reason, they are actually encouraged to do so.
UCDPCA is pleased to report that no grievances were received regarding your office during the three year period of May 1, 2004 through May 1, 2007. With a significant number of UCDPCA members enrolled in your office, this accomplishment is notable. It is apparent that you and your staff have provided excellent service for our members during the time period. As well, we believe that the lack of grievances represents effective communication between your staff and our members and that your office is properly administering plan benefits to our members’ expectations.
To demonstrate the significance of your accomplishment, it is important to note that only about 7% of participaying dental offices are receiving this award. We actively monitor dental offices’ grievance ratios (number of grievances per 1000 members, per year) and track for trends or patterns to the types of grievances received. We have found that the average grievance ratio is about 1.0 grievance per 1000 members per year. However, our monitoring processes have identified dental offices that have temporarily had grievance ratios many time higher than that average. We have also discovered that a significant number of grievances are actually a result of some sort of communication breakdown between the member and the dental office relating to fees, treatment options and/or treatment outcome expectations.
Your office's lack of grievances within the given time period is notable achievement and UCDPCA congratulates you and your staff for your exemplary performance. We hope you will proudly display this Certificate of Recognition. We value your continued participation and anticipate a long lasting relationship with your office.
Paul A. Manos, DDS
United Concordia, Insuring America's Dental Health
"Thank you for taking such a good care of me these past 3 years."
Christine S, Los Angeles
"I felt like a real princess on my wedding day. Beautiful dress, delicious cake, lovely arrangement, and most importantly whiter and brighter smile! Thank you very much!"
Debbie L, Santa Monica
Dr. Katz is an awesome dentist. I have been going to him for years. Very friendly guy. Pinky (the office manager) is nice too. Would definitely recommend him.
Jason M. - Yelp Review
"I went here for a cleaning after not having visited a dentist in several years. Thanks to Dr Katz, I'm taking better care of my teeth and they are in much better shape. He also provided me with a few tips on how to better care my teeth at home."
Simon, Los Angeles
"I'm so grateful with the Katz plan that they have going on. I don't have health or dental insurance since I got laid off from my previous job. By being a member of the Katz plan, I feel like I have my own dental insurance. The yearly membership is affordable and I saved money on regular check-ups, teeth whitening, and fillings. Sometimes Dr Katz would giveaway one of the TheraBreath products!"
Cindy, North Hollywood
"The friendliest dentist ever! Haven't visited a dentist office for ages, Dr. Katz took such a good care of me. Surprisingly no pain whatsoever. He took his time to explain a few things that I can do at home: how to maintain it, how to floss without bleeding my gum, and to avoid teeth discoloration. Thanks Dr Katz!"
Jordan, Santa Monica
I've been coming here for more than 10 years. My husband goes here and my sons goes here as well. Staffs are friendly and the doctors are wonderful (especially Dr. Katz). If you have bad breath problems, Dr. Katz is the man! My husband had bad breath problems and he received treatment from Dr. Katz. My husband is a social person now! He doesn't complain when we are invited to any parties or any gatherings.
Jennifer, Beverly Hills